For orders up to £29.99 the delivery cost is £3.99. For orders between £30.00 and £74.99, delivery is £5.99. For orders £75.00 or more, delivery is free. 

After an order has been placed the customer will receive an ‘Order Confirmation’ email, which will include details of all the items ordered.

If an order has not been received check the confirmation after 1 hour, customers should check their junk folder to ensure it hasn’t filtered into there.

Still not able to see details of the order? Don’t worry, get in touch and a member of the Shoptogive team and we will be happy to check the order. 

ShoptoGive aims to have orders printed and delivered within 10 working days. Please note, our delivery service may be affected over bank holidays. Please bear this in mind if ordering items for an event. 

We know that sometimes a customer can change their mind. A customer can cancel all or part of their order within 24 hours of it being placed.

To cancel an order email orders@shoptogive.co.uk or calling 0151-705 0709. When an order is cancelled the customer will receive an email notification to confirm.

If the customer is not in when we try to deliver, the courier we use will leave the parcel to a safe place. Or if they are unable to leave the parcel in a safe place. Delivery will be reattempted three times before the parcel is returned.

If the wrong order is received or items are faulty, we'll arrange for the item to be collected for return. Please notify us within 48 hours of receipt of the goods. The ShoptoGive Team may require supporting images for faulty items, please include these in the form below so we are able to come to a resolution swiftly.

• Customers can fill in a return form, providing as much detail as possible about the garments
• Send back the unworn garments in their original packaging. 
• We'll provide a full refund within 5 working days of receiving the returned items. 

We endeavour to provide as much information prior to ordering every item including size guides, colour images and item descriptions. If a customer is unsure about anything before ordering they can contact our team to get more information. As these items are customised, regretfully we cannot accept the return of customised items.